::Il Villaggio:: Procedures

Please note: Full supplier names and contact details are found on the the contacts page. Il Villaggio Management office hours are from 8am to 5pm. Any emergency outside of these hours should be reported the guard house for attention prior to contacting Management.

Geyser Policy

First and foremost it is the residents responsibility to ensure that they have a geyser tray installed below the geyser, as this will affect and possibly nullify any insurance claims. Servaas from Masterful Maintenance is to be contacted to check for these trays.

In case of a geyser bursting the following steps are to be taken:

1.) Owner to contact Phone-a-Plumber. The current charge to replace a geyser is R5200-00 (Excess of Rxxx is payable by the owner)

2.) Job invoice from Phone-a-Plumber to be e-mailed to Johan at Angor on johang@angor.co.za for processing.

3.) Claim excess is then paid by angor and deducted from the owner levy account.

Click here to download a copy of the geyser policy.

General Unit Maintenance

1.) Should any issues arise in or around a residents unit they are to immediately contact Servaas from Masterful Maintenance to evaluate the problem. Should Servaas feel the need to contact an electrician, plumber or other contractors, the resident will be informed and can refer to the contractor list supplied. Should Servaas be unreachable for any reason, Il Villaggio Management may then be contacted.

DSTV

1.) William from DSTV Time is to be contacted directly and an appointment made, on this instruction DSTV Time will send mail to Il Villaggio Management and approval will be given so as to avoid issues with invoice payment in the future.

Noise and disturbances

1.) Should there be issues during the day or after hours and on weekends with noise, security or any other problems the security guards are to be contacted to resolve the matter. Only in an emergency should Management be contacted, or if an issue cannot be resolved by the guards.

2.) All complaints of any nature are to be forwarded in writing to management either by email or a letter addressed to Unit 68, and the issue will be addressed in due course and a response will be sent.

Levies

1.) The Body Corporate is not responsible for any levy or accounting issues and such issues need to be addressed directly with Angor.

All other procedures and rules are to be referred to in the Conduct Rules & Regulations document.

Tennis court bookings procedure

A registry and key will be held at the guard house, first sign the book that will be 
available at the clubhouse to make a booking, then please sign the  registry when 
collecting the key to ensure you have a place. There is a R20 deposit required for
the key which will be refunded on return of the key. The tennis  court will be locked 
at all times and it is required that you return the key promptly when you are finished 
playing.